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Terms and Conditions

These terms and conditions ( “Terms of Use” ) are in addition to our privacy policy and our returns policy. These Terms of Use apply to the purchasing of goods from The Stone Bake Oven Company available through ( the “Services” ).

These “Terms of Use” govern the relationship between You ( the consumer ) and us when You access and use the Services ( the “Agreement”). By accessing and continuing to use the Services, You agree to be legally bound by these Terms of Use.

The Stone Bake Oven Company reserve the right to update and amend these Terms of Use and any changes will posted on the Services. It remains Your responsibility to ensure You have reviewed the Terms Of Use regularly and familiarise Yourself with any changes. If You do not agree with any of our Terms Of Use then You should not use our Services.

About The Stone Bake Oven Company

The Services are provided to You by The Stone Bake Oven Company. Any reference to “You” or “Your”, means you as user of our Services, any reference to “we”,”us”,”our” is to The Stone Bake Oven Company.

The Stone Bake Oven Company design, manufacture and sell wood fired ovens, as well as selling and distributing accompanying wood fired oven accessories.

The Stone Bake Oven Company is a company registered in England & Wales with registered office at Coombe House, Coombe Lane, Sway, So41 6BP Company No. 07200046.

Contact Us

For further product information, questions about our terms and conditions, including our Privacy Policy and Return Policy, please contact a member of the Stone Bake Team.

Contact The Stone Bake Oven Company:

By Phone: 0845 034 0252 (lines are open mon-fri, 9-5pm)

By Email:, (You should receive a response within 48 hours or less.)

By Post:

Attention:  The Stone Bake Oven Company,
Coombe House, Coombe House, Sway, So41 6BP


About You

You confirm that You are over 18 and the valid holder and owner of any credit or debit card used during Services. We reserve the right to refuse you order at our discretion.

Privacy Policy

To purchase goods/services through the Stone Bake Oven Company you must provide your name, address, phone number, and email address. In order to make payments through PayPal Services, you must provide credit card, debit card or bank account information.

Non-storage of customer’s financial records and/or account numbers by The Stone Bake Oven Company.

The Stone Bake Oven Company do not keep the transactional/ financial information including credit card, debit card or bank account information of its customers, preferring to use our Payment Gateway Partners PayPal for all payment and fraud prevention procedures.

Your name, address, phone number, and email address is required for your product/service order and delivery and to ensure a safe, smooth, efficient, and customised experience. By purchasing from us you agree that we may use your personal information to:

  • provide the services and customer support you request;
  • resolve disputes, collect payment, and troubleshoot problems;
  • customise, measure, and improve our services and the content and layout of our website
  • Keep you informed of new products, special offers and other announcements from us.

We will not sell or rent your personally identifiable information or disclose a list of our customers to third parties.

Our Contact method with Stone Bake Customers

We communicate with our customers via email to provide requested services, organise delivery, resolve customer complaints, distribute customer surveys and respond to customer requests. Claims are managed via telephone. Generally, users cannot opt out of these communications, but they will be primarily informational in nature.


CHRISTMAS DELIVERY DATES: The last date for delivery before Christmas will be Thursday 19th December 2013. Orders will resume as normal from Tuesday 7th January 2014. Please contact The Stone Bake Oven Company as soon as possible if you plan on booking a delivery date close to Christmas to avoid disappointment.

Due to exceptionally high demand this 2013 delivery times are between 1-2 weeks*

*Depending on stock levels.

Once payment is received in full, the Stone Bake Oven Company will contact the customer via email to arrange a delivery date, and the goods will be dispatched for the date the customer has specified previously. Standard deliveries are Tuesday- Friday and will be made between 9-5pm on chosen day of delivery. Unfortunately a time may not be specified. A recipient is required to be present at the address to sign and confirm receipt of goods in satisfactory condition – please see ‘Guaranteed against damage in transit. ’


Once the oven/ accessories have been loaded onto the truck you have created a contract between you and the courier firm. The Stone Bake Oven Company does not control the delivery of your oven. Product dispatch is via standard national courier services. Please note the Stone Bake Oven Company cannot guarantee delivery times as they are provided by third parties outside our control.

We ask all of our customers NOT to book any installer, or other related trade persons until your goods have arrived safely with you and have been checked as correct and in good condition.

PLEASE NOTE: The recipient MUST CHECK OVER the delivery for any signs of damage BEFORE signing, failure to do so will void transportation insurance. The recipient must also check all goods are present and in good order. DO NOT SIGN and return the oven with driver if damaged. Contact the Stone Bake Team immediately, within the same day, to make a successful insurance claim. See ‘guaranteed against damage in transit’ below.

If any items are missing, the Stone Bake Oven Company must be notified immediately in writing, within 3 days of product delivery.

PLEASE NOTE: Failure to be present to sign for a delivery may result in a re-delivery charge of full price.

Saturday Oven Delivery can be requested, and is classed as a ‘Weekend/Special Delivery’ which is subject to an additional charge over and above the standard delivery charge. An additional charge is also added for Saturday Accessory delivery.

We deliver throughout the United Kingdom, although delivery to remote areas may incur a surcharge, such as parts of Scotland, the Scottish Highlands, Ireland, Northern Ireland, Remote areas of Wales and Lands End Cornwall, as defined by the courier company. Contact Us for further information on courier rates to your address.

It is the customers responsibility to notify us, in advance, of any delivery difficulties which may be expected, including narrow roads, or helpful hints and tips of how to find you. Failure to do so may result in an additional delivery charge liable to the customer. Please Note: Delivery vehicles can be very large and adequate space in access is required (7.5 tonne lorry). Delivery is a KERBSIDE delivery, meaning the driver will move the pallet by pallet truck only on hard standing ground. It is not the drivers responsibility to move or assemble your oven beyond the kerb.

If, for any reason the delivery cannot be completed due to absence of recipient at address, the goods will be returned to depot.

Late delivery of goods will not be liable for a refund.

Guaranteed against damage in transit

Your oven or goods are guaranteed against damage in transit: Upon arrival, if there is any present or visible damage to the oven or goods, refuse receipt by refusing signature and return with driver, with reason of refusal, along with the co-signature of delivery driver. DO NOT sign damaged, DO NOT accept goods, as ‘damage in transit’ insurance will be void. Contact The Stone Bake Oven Company on 0845 834 0252 immediately, within the same day to report damages and ensure fast replacement of your oven and/or goods.

PLEASE NOTE: Your transit guarantee against oven and/or goods damage is terminated once the goods have been signed for, ensure you check the oven and/ or goods, before signing for it/them. Goods marked unchecked will be believed to be received in good order. Keep delivery receipt/advice note to validate warranty if applicable.

The delivery driver is not responsible for moving/assembling the oven and/ or goods or handling packaging upon or after arrival. For the Primo oven, the delivery driver will manoeuvre the pallet beyond the rear of the vehicle and place as close as possible to desired location with a pallet truck, however please note it is not the responsibility of the driver to place in desired location. Drivers will be as helpful as possible where conditions allow.

To track/follow up your delivery contact the Stone Bake Oven Company, for delivery details including consignment numbers and courier contact details.

Satisfaction Guarantee / Returns Policy on Residential Oven Models: Primo, Mezzo, Vento Ovens

The Stone Bake Oven Company are so proud of Ovens and Accessories we guarantee your satisfaction!

If you are not completely satisfied, you can take advantage of our 30 day returns policy and get your money back! *

* Provided your Oven/ and or Accessories are in their original, un-used state, with packaging intact and has been stored appropriately (protected from the elements), are not/have not been  installed, and you have a copy of your original delivery/advice note.

Returns will be credited to the payment card. Please note: returns will be subject to a 25% repackaging and collection fee.*

*based on a UK collection postcode.

The Stone Bake Oven Company reserve the right to charge a processing fee where applicable for additional charges incurred when handling your return.

No goods can be returned later than within 30 days of purchase.

This does not affect your statutory rights.

How to return your Primo, Mezzo or Vento Oven or Accessories

If you are not completely happy with our services, or have any questions, please contact us directly on 0845 834 0252.

Oven Cracking:
Oven cracking is a normal expectation of your wood fired oven, Micro- Mesh Technology ensures the structural integrity of your oven over time. Please note oven cracks need to exceed 3mm (or over a £1 coin thickness) to qualify as un-usual, smaller hairline cracks are normal. Send a photo to the Stone Bake Team if you need confirmation.

Refund/ Return Policy for the Commercial Gio Series Ovens

No return/ refund can be accepted without prior written approval.

Refunds apply to non- customised/ non-installed goods.

“Off the shelf” purchases with prior written approval for a refund are liable to a 25% re-stocking and packaging goods charge, in addition, freight must be prepaid to the specified warehouse. No goods can be returned later than 30 days from purchase.

The Stone Bake Oven Company reserve the right to charge a processing fee where applicable for additional charges incurred when handling your return.

This does not affect your statutory rights.

No refunds are available on customised/ installed goods and services by The Stone Bake Oven Company or other services and labour provided by companies contracted by The Stone Bake Oven Company.

Our Products, and Using Our Products

Due to the nature of the casting material the ovens are prone to minor chipping, this is a normal expectation of your stone bake oven and will not effect its use. If you wish to dress chips contact the Stone Bake Team for your free patch kit.

Due to the nature of the casting material, dyes and present moisture content, the oven may appear to deviate from the suggested colour on the website. This is a normal expectation and your oven’s colour will level out over time with consistent firing. If you are unhappy with the colour of your oven we suggest you paint your oven with a high heat paint to meet your aesthetic requirements.

In no event shall the Stone Bake Oven Company be responsible and liable for any incidental and consequential damages to property, losses, bodily injuries and the like caused by defects in its products.

By purchasing a wood fired oven from the Stone Bake Oven Company you are hereby accepting our terms and conditions.

Customers use their Stone Bake Oven Company wood fired ovens at their own risk. We advise customers to have an appropriate and working fire extinguisher close by at all times to tackle a fire should one occur in and around the vicinity of the oven.

Never leave your oven unattended and be wary of flying sparks.

The Stone Bake Oven Company are in no way liable for any building works undertaken including but not limited to ‘building in’ our ovens and building oven stands. The guidance we provide to install our products are only guidelines and must be assessed by You the customer to be appropriate to your oven installation. The Stone Bake Oven Company are not responsible for any mis-communication or errors in its installation guidelines.

Cancellation Policy

If you decide to cancel the order of your Oven/Accessories, no problem! To claim a full refund we require a minimum of 3 working days notice before the delivery date of your accessories, 5 working days notice to cancel your Primo Oven delivery and 7 working days notice to cancel your Larger Oven (Mezzo, Vento, Rocca & Gio) delivery. Less than this may result in the forfeit of your oven/accessories delivery charge both to and from the courier depo, and in some cases a re-packaging fee may apply.

Please note, our wood supplier is an independent company and wood orders are subject to that company’s own Terms and Conditions.


The price of a product or service shall be as stated on this website at the time You place Your order. All product or service descriptions and illustrations shown on the website are provided in good faith but are intended as guidance only and actual products or services may vary accordingly.

We try and ensure that all prices on our website are accurate but errors may occur. If we discover an error in the price of a product and/or service You have ordered, we will inform You as soon as possible and give You the option of reconfirming Your order at the correct price or cancelling it. If You cancel before Your order is confirmed, no payment will be taken from Your card. If You are made aware of incorrect pricing after payment is taken from your card we will give You the option of paying the difference, or will process a full or partial refund depending on the circumstances.


Payment will be taken at the time of or shortly after You confirm Your order. Payment will be taken from your credit or debit card and will show as ‘PAYPAL* SBOC’ on your bank statements.

You confirm that the credit/debit card or other payment method that is being used is Yours. All credit/debit card holders and payment accounts are subject to validation checks and authorisation by the card issuer and/or payment processor. If the issuer of Your card and/or payment processor refuses to authorise payment We will not accept Your order and We will not be responsible for any delay or non-delivery. We are not obliged to inform You of the reason for the refusal of an order.

We are not responsible for Your card issuer, bank or payment account charging You for processing Your payment in accordance with Your order.

Compliance with the PCI Security Standards Council

As part of our best practice policy, The Stone Bake Oven Company fully complies with the PCI Security Standards Council’s requirements regarding the collection, usage and disposal of customer’s financial, credit and debit information provided to purchase one of our products or services. This protects our customers from identity theft associated with compromised, insecure or stolen data and credit and debit information.

Security of personal information

The Stone Bake Oven Company strictly protects the security of personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction.

Use of cookies

The Stone Bake Oven Company website uses cookie technology in order to store your product selection information into our shopping basket. No personal information is ever collected in cookies and any cookies generated will be destroyed upon you leaving our website.

General Terms and Conditions

You agree to use the Services only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Services by any third party. You agree to comply with these Terms of Use when using our Services and all applicable laws and regulations, together with any specific usage rules that may be posted in relation to any material and content that You access via the Services.

The contents of the Services provided to You by us may not be copied, reproduced, communicated and/or made available to the public, republished, downloaded, posted, recorded, broadcast or transmitted or used in any other way, except for Your own personal, private and non-commercial use, unless otherwise expressly permitted by us. You agree that You will not use the Services in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.

You will not do anything that may cause damage to the Services or our servers, systems or equipment or those of third parties, nor access or attempt to access any users’ data or to penetrate or attempt to penetrate the Services’ security measures. You agree to compensate us in respect of any damages suffered by us or any of our losses resulting from any claim made by a third party in each case in respect of any matter arising from Your use of the Services in breach of these Terms of Use or from Your violation of any applicable law or regulation.

You agree not to give any indication that You have any commercial relationship with us, or that You are our agent. We reserve the right to suspend, restrict or terminate Your access to any, or all, our Services at any time at our sole discretion if we consider You are or may be in breach of these Terms of Use.

We may terminate this Agreement with You by giving You reasonable notice via E-Mail or in writing.

Intellectual Property

All intellectual property rights on the Services and all material or content made available by The Stone Bake Oven Company via the Services shall remain at all times the property of The Stone Bake Oven Company. The names, images and logos identifying us, The Stone Bake Oven Company, our partners or third parties and our/their products and services contained in the Services are proprietary marks and may not be reproduced or otherwise used without express permission. Nothing contained in these Terms of Use shall be construed as conferring by implication any license or right to use any trade mark, patent, design right or copyright of The Stone Bake Oven Company or of any third party.

Links to Other Sites and Services

The Services may contain links to other third party sites and services through advertising or otherwise. These links are provided for Your ease of reference and convenience only. We have no control over those third party sites or services and are not responsible for their contents. We do not endorse the material contained in their sites or services, and have no association with their operators.

You agree that we won’t be party to any transaction or contract with a third party that You may enter into and we won’t be liable to You for any loss or damage which You may suffer by using those third party sites and services. You agree that You will not involve The Stone Bake Oven Company in any dispute You may have with such third party sites and services.

Our Legal Obligations and Limits On Liability

Nothing in these Terms of Use will restrict Your statutory rights (including Your rights to receive a reasonable standard of service, more details about which can be obtained from Your local Trading Standards Office or Citizen’s Advice Bureau); or limit our liability for death or personal injury resulting from our negligence or for fraud.

These Terms of Use shall not make us responsible for any damage or loss caused to You where such damage or loss is not reasonably foreseeable to You and us when You agree to these Terms of Use (which occurs automatically when You access and continue to use the Services), including where the damage or loss results from our breach of these Terms of Use. We do not accept liability for any damage or loss caused to You where You are not entering into these Terms of Use as a consumer.
Final Important Terms

The Terms of Use supersede any other terms and conditions for use of this website previously published by us.

These Terms of Use are available in English only and shall be governed by and construed in accordance with the laws of England (or the laws of Scotland if You are domiciled there). Disputes arising in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of England and Wales unless You choose the jurisdiction of Your domicile in Scotland or Northern Ireland.