Terms and Conditions
About The Stone Bake Oven Company
The Services are provided to You by The Stone Bake Oven Company. Any reference to “You” or “Your”, means you as user of our Services, any reference to “we”,”us”,”our” is to The Stone Bake Oven Company.
The Stone Bake Oven Company design, manufacture and sell wood fired ovens, as well as selling and distributing accompanying wood fired oven accessories.
The Stone Bake Oven Company is a company registered in England & Wales with registered office at 99 Milton Park, Abingdon, Oxford, Oxfordshire, SO41 6BP
United Kingdom, Company No. 07200046.
Contact The Stone Bake Oven Company:
By Phone: 0845 034 0252 (lines are open mon-fri, 9-5pm)
By Email: email@example.com, (You should receive a response within 48 hours or less.)
Attention: The Stone Bake Oven Company,
Coombe House, Coombe House, Sway, So41 6BP
You confirm that You are over 18 and the valid holder and owner of any credit or debit card used during Services. We reserve the right to refuse you order at our discretion.
To purchase goods/services through the Stone Bake Oven Company you must provide your name, address, phone number, and email address. In order to make payments through PayPal Services, you must provide credit card, debit card or bank account information.
Non-storage of customer’s financial records and/or account numbers by The Stone Bake Oven Company.
The Stone Bake Oven Company do not keep the transactional/ financial information including credit card, debit card or bank account information of its customers, preferring to use our Payment Gateway Partners PayPal for all payment and fraud prevention procedures.
Your name, address, phone number, and email address is required for your product/service order and delivery and to ensure a safe, smooth, efficient, and customised experience. By purchasing from us you agree that we may use your personal information to:
- provide the services and customer support you request;
- resolve disputes, collect payment, and troubleshoot problems;
- customise, measure, and improve our services and the content and layout of our website
- Keep you informed of new products, special offers and other announcements from us.
We will not sell or rent your personally identifiable information or disclose a list of our customers to third parties.
Our Contact method with Stone Bake Customers
We communicate with our customers via email to provide requested services, organise delivery, resolve customer complaints, distribute customer surveys and respond to customer requests. Claims are managed via telephone. Generally, users cannot opt out of these communications, but they will be primarily informational in nature.
Due to exceptionally high demand this 2013 delivery times are between 1-2 weeks*
*Depending on stock levels.
Once payment is received in full, the Stone Bake Oven Company will contact the customer via email to arrange a delivery date, and the goods will be dispatched for the date the customer has specified previously. Standard deliveries are Tuesday- Friday and will be made between 9-5pm on chosen day of delivery. Unfortunately a time may not be specified. A recipient is required to be present at the address to sign and confirm receipt of goods in satisfactory condition – please see ‘Guaranteed against damage in transit. ’
PLEASE NOTE: Product dispatch is via standard national courier services. Please note the Stone Bake Oven Company cannot guarantee delivery times as they are provided by third parties outside our control.
We ask all of our customers NOT to book any installer, or other related trade persons until your goods have arrived safely with you and have been checked as correct and in good condition.
PLEASE NOTE: The recipient MUST CHECK OVER the delivery for any signs of damage BEFORE signing, failure to do so will void transportation insurance.
PLEASE NOTE: Failure to be present to sign for a delivery may result in a re-delivery charge of full price.
Saturday Oven Delivery can be requested, and is classed as a ‘Weekend/Special Delivery’ which is subject to an additional £40 charge over and above the standard delivery charge. An additional £10 upon standard delivery is added for Saturday Accessory delivery.
We deliver throughout the United Kingdom, although delivery to remote areas may incur a surcharge, such as parts of Scotland, the Scottish Highlands, Ireland, Northern Ireland, Remote areas of Wales and Lands End Cornwall, as defined by the courier company. Contact Us for further information on courier rates to your address.
It is the customers responsibility to notify us of any delivery difficulties which may be expected, including narrow roads, or helpful hints and tips of how to find you. Failure to do so may result in an additional delivery charge liable to the customer. Please Note: Delivery vehicles can be very large and adequate space in access is required (7.5 tonne lorry)
If, for any reason the delivery cannot be completed due to absence of recipient at address, the goods will be returned to depot.
Late delivery of goods will not be liable for a refund.
Guaranteed against damage in transit
Your oven or goods are guaranteed against damage in transit. Upon arrival, if there is any present or visible damage to the oven or goods, refuse receipt by refusing signature and return with driver, with reason of refusal, along with the co-signature of delivery driver. Contact The Stone Bake Oven Company on 0845 834 0252 immediately, within the same day to report damages and ensure fast replacement of your oven and/or goods.
PLEASE NOTE: Your transit guarantee against oven and/or goods damage is terminated once the goods have been signed for, ensure you check the oven and/ or goods, before signing for it/them. Goods marked unchecked will be believed to be received in good order. Keep delivery receipt/advice note to validate warranty if applicable.
The delivery driver is not responsible for moving/assembling the oven and/ or goods or handling packaging upon or after arrival. For the Primo oven, the delivery driver will manoeuvre the pallet beyond the rear of the vehicle and place as close as possible to desired location with a pallet truck, however please note it is not the responsibility of the driver to place in desired location. Drivers will be as helpful as possible where conditions allow.
To track/follow up your delivery contact the Stone Bake Oven Company, for delivery details including consignment numbers and courier contact details.
Satisfaction Guarantee / Returns Policy
The Stone Bake Oven Company are so proud of Ovens and Accessories we guarantee your satisfaction!
If you are not completely satisfied, you can take advantage of our 30 day returns policy and get your money back! *
* Provided your Oven/ and or Accessories are in their original, un-used state, with packaging intact and has been stored appropriately (protected from the elements), are not/have not been installed, and you have a copy of your original delivery/advice note.
Returns will be credited to the payment card. Please note: returns will be subject to a 25% repackaging and collection fee.
This does not affect your statutory rights.
How to return your Oven/Accessories:
If you are not completely happy with our services, or have any questions, please contact us directly on 0845 834 0252.
If you decide to cancel the order of your Oven/Accessories, no problem! To claim a full refund we require a minimum of 3 working days notice before the delivery date of your accessories, 5 working days notice to cancel your Primo Oven delivery and 7 working days notice to cancel your Larger Oven (Rocca/Gio) delivery. Less than this may result in the forfeit of your oven/accessories delivery charge both to and from the courier depo.
The price of a product or service shall be as stated on this website at the time You place Your order. All product or service descriptions and illustrations shown on the website are provided in good faith but are intended as guidance only and actual products or services may vary accordingly.
We try and ensure that all prices on our website are accurate but errors may occur. If we discover an error in the price of a product and/or service You have ordered before You confirm Your order, we will inform You as soon as possible and give You the option of reconfirming Your order at the correct price or cancelling it. If You cancel before Your order is confirmed, no payment will be taken from Your card.
Payment will be taken at the time of or shortly after You confirm Your order. Payment will be taken from your credit or debit card and will show as ‘PAYPAL* SBOC’ on your bank statements.
You confirm that the credit/debit card or other payment method that is being used is Yours. All credit/debit card holders and payment accounts are subject to validation checks and authorisation by the card issuer and/or payment processor. If the issuer of Your card and/or payment processor refuses to authorise payment We will not accept Your order and We will not be responsible for any delay or non-delivery. We are not obliged to inform You of the reason for the refusal of an order.
We are not responsible for Your card issuer, bank or payment account charging You for processing Your payment in accordance with Your order.
Compliance with the PCI Security Standards Council
As part of our best practice policy, The Stone Bake Oven Company fully complies with the PCI Security Standards Council’s requirements regarding the collection, usage and disposal of customer’s financial, credit and debit information provided to purchase one of our products or services. This protects our customers from identity theft associated with compromised, insecure or stolen data and credit and debit information.
Security of personal information
The Stone Bake Oven Company strictly protects the security of personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction.
The Stone Bake Oven Company website uses cookie technology in order to store your product selection information into our shopping basket. No personal information is ever collected in cookies and any cookies generated will be destroyed upon you leaving our website.
General Terms and Conditions
The contents of the Services provided to You by us may not be copied, reproduced, communicated and/or made available to the public, republished, downloaded, posted, recorded, broadcast or transmitted or used in any other way, except for Your own personal, private and non-commercial use, unless otherwise expressly permitted by us. You agree that You will not use the Services in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.
We may terminate this Agreement with You by giving You reasonable notice via E-Mail or in writing.
Links to Other Sites and Services
The Services may contain links to other third party sites and services through advertising or otherwise. These links are provided for Your ease of reference and convenience only. We have no control over those third party sites or services and are not responsible for their contents. We do not endorse the material contained in their sites or services, and have no association with their operators.
You agree that we won’t be party to any transaction or contract with a third party that You may enter into and we won’t be liable to You for any loss or damage which You may suffer by using those third party sites and services. You agree that You will not involve The Stone Bake Oven Company in any dispute You may have with such third party sites and services.
Our Legal Obligations and Limits On Liability
Final Important Terms